Thank you for shopping with us. Please read our return and refund policy carefully before placing an order. This policy applies to all purchases made through our online store. ⸻ No Returns for Opened or Used Skincare Products Due to hygiene and safety reasons, we do not accept returns or exchanges for: • Opened or used products • Products with broken seals • Items that show signs of use or tampering All skincare products must be completely unopened, unused, and in original packaging to qualify for return. ⸻ Return Eligibility We only accept returns if: • The wrong product was delivered • The product arrived damaged or defective To be eligible, customers must: • Contact us within 48 hours of receiving the order • Provide clear photos or videos as proof • Wait for our team to review and approve the request Do not ship anything back before receiving approval. ⸻ Damaged or Defective Products If your product arrives damaged: 1. Take clear photos/videos of the outer packaging, product, and shipping label 2. Contact us within 48 hours 3. We will assist with a replacement or refund after verification Damage caused during transit will be handled via courier claim procedures. ⸻ Wrong Item Received If the item received is incorrect: • Do not open or use the product • Notify us within 48 hours • We will arrange a replacement or provide return instructions ⸻ Refunds After your return request is approved: • Refunds may be issued as store credit, exchange, or original payment method (depending on eligibility) • Refund processing time: 5–10 business days • Shipping fees are non-refundable, except when we delivered the wrong or damaged item ⸻ Non-Returnable Items The following items cannot be returned or refunded: • Opened or used skincare products • Clearance or sale items • Free gifts • Items not purchased through our online store ⸻ Customer Responsibilities Customers are responsible for: • Providing accurate shipping information • Ensuring products remain unopened and in good condition until return approval • Return shipping costs (unless the mistake is on our end)